6-Step to Be a Smart eGG
- Customers choose the pair(s) of eyewear they love
- Professional registered optometrist provides eye-examination service
- Our team will introduce various type of lenses to customers with professional advises. Customers could select the lenses they need
- There are different colors of eyewear case, customers can choose the one of their favorite color
- Customers will be given a token for getting a capsule egg from the capsule machine after payment 2 pieces of eyewear cloths are included in the capsule.
- Congratulations! You become a Smart eGG!
Professional Eye Examination Service
- All eye examination service in eGG is operated by registered optometrist, who is experience and governed by laws and relevant regulations
- Optometrist will have a concrete judgment on the customers’ eyes conditions through a detailed conversation with customers during the examination. He/she will then be able to provide suggestions on lenses which he/she believe is more suitable for the customers
- The entire eye examination lasts about 5 – 15 minutes, depends on the vision conditions of each customer during the examination process.
Comprehensive After-Sale Service
- 60-days Refractive Guarantee Service: If there is a change in refractive power (confirmed by eGG’s optometrist after a 2nd time eye examination) that causes visual discomfort, lenses may be exchanged within 60 days from the date of the sales memo.
- Frame Adjustment Service: We adjust the frame for customers by observing attentively on the shape of their faces.
- Eyewear Cleaning Service: eGG offers free eyewear cleaning service for all eGG eyewear customers. (From July 2020, eyewear cleaning service is suspended until further notice)
- Exchange of Eyewear Screw and Nose Pad: If there is a damaged screw or nose pad of your eGG eyewear, eGG is pleased to offer you a free exchange service.